We are committed to providing the best service for our customers as possible. To make this service a reality we collect data from our customers both anonymous and personal. Personal data collected is to create a custom customer experience and for identification for the purpose of support and billing.
We are committed to your privacy as well as providing you with a clear picture as to how GigeNETCloud collects, stores, and uses collected information. If you have any questions about this policy, please send an email to DPO@GigeNET.com.
1.1 Personal Data
1.2 How We Collect Data
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
2.1 Ensuring Data Integrity
GigeNETCloud processes Personal Data in a way that is compatible with and relevant for the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, GigeNETCloud will take steps to ensure that Personal Data is accurate, complete, current, and reliable for its intended use.
2.2 Access and Data Correction
If you would like to know what Personal Information we hold about you, you may submit a request to us by using the contact details below. We will supply Personal Information about you and that we hold in our own files within the reasonable timeframes stipulated by law.
If you would like to correct, delete inaccuracies, or update the information we hold about you, or revoke consent previously granted, please follow these instructions:
Clients of our customers must contact the customer directly with any data subject access requests. If GigeNETCloud receives a data subject access request from its customers’ clients, GigeNETCloud will notify the customer as soon as reasonably practicable in writing of any communication received from an individual relating to an individual’s rights to access, modify, correct, delete or block his or her Personal Information.
2.3 Deleting Your Information
If you would like us to delete your Personal Information from our records then please contact us at DPO@GigeNET.com and we will respond within a reasonable time. Please note that we may be required to retain certain information by law and/or for own legitimate business purposes.
To protect your privacy, we will require you to prove your identity before granting access to, or agreeing to update, correct or delete your Personal Information and we will only implement requests with respect to Personal Information about you (not anyone else).
Choosing not to provide us with certain information. You can choose not to provide certain information when using GigeNETCloud ’s websites, services or mobile-device applications, but this may prevent you from being able to take full advantage of the functions
3.1 Lawful Basis for Processing Data
Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
3.2 Processing Personal Data Where Consent Not Obtained
In certain cases, separate consent is not required, including:
For the performance of a contract.
To perform our contractual obligations to you, including our fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of the Services, in relation to the provision of the Services, or where we need to provide your Personal Data to our service providers related to the provision of the Services.
To comply with legal obligations.
To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.
To operate our business and provide the Services, other than in performing our contractual obligations to you for GigeNETCloud ’s “legitimate interests” for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Legitimate interests may include:
3.3 Your Right to Consent
Matters that require consent
In cases where we are not already authorized to process the Personal Data under applicable law, we may ask for your consent to process your Personal Data, including:
We may ask for your consent to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes.
We may ask for your consent to use your Personal Data for research purposes.
3.4 Certain Rights that apply for EU consumers
Withdrawing your Consent
You may at any time withdraw the consent you provide for the processing of your Personal Data for the purposes set forth in this Privacy Notice by contacting us at DPO@GigeNET.com provided that we are not required by applicable law or professional standards to retain such information.
If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages.
3.5 Disclosure of Personal Data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
3.6 Cookies and Similar Technologies
Yes, cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
4.1 General information and privacy support contact
This policy was last modified on 5/25/2018
545 E. Algonquin Rd. Ste. D
Arlington Heights, IL 60005