Epic Support



24/7 Access to your Dedicated Support Team

Our Epic Support team knows you take your hosting seriously, and are here on site 24 hours a day to help you get the most out of GigeNET Cloud.

Managed Virtual Machines on GigeNET Cloud

support

Express Management Package

All GigeNET Cloud machines come with our Express Management Package.

 

 

support

Silver Management Package

Valued at over $255, you can receive our Silver Management package for only $69/month.

 

 

support

Gold Management Package

Valued at over $525, you can receive our Silver Management package for only $169/month.

Service Plan Features Express Silver Gold
24/7/365 Epic Support Availability
100% Network Uptime
Remote Reboot
Basic Remote Hands (Reboots / Connectivity Checks)
Private Networking
Web Console
Free OS Reinstall
Included System Administration Time $100/hour value! 1hr/month 3hr/month 5hr/month
Ping and TCP Service Monitoring (Alerts Client)  
Nagios Monitoring / Server Metrics $25/month value!  
NOC Response to Monitoring Alerts  
Managed Backups  
Included Backup Space   50GB 100GB
VM Migration Assistance    
Proactive Server Optimization    
On Demand Security Assessment    
Vulnerability Scans    
Pricing free! $69/month $169/month

Operating Systems

  • CentOS
  • Debian
  • FreeBSD (basic support)
  • Ubuntu
  • Windows Server 2008
  • Windows Server 2012

Web Servers

  • Apache
  • LiteSpeed
  • Nginx

Common Applications

  • APC
  • chkrootkit
  • clamav
  • maldet
  • memcache
  • mod_security (no custom rules)
  • rkhunter
  • spamassassin

Web Hosting Control Panels

  • cPanel / WHM
  • DirectAdmin
  • InterWorx
  • Webmin

Database Servers

  • MariaDB
  • MSSQL (basic support)
  • MySQL

Mail Servers

  • Exim
  • Postfix
  • Qmail

Software Firewalls

  • APF/BFD
  • CSF/LFD
  • iptables
  • pf

DNS Servers

  • BIND
  • djbdns
  • PowerDNS

Nagios Monitoring / Server Metrics

We will monitor your devices around the clock and be alerted to any problems that could affect your uptime and availability. Our base monitoring options include:

  • ICMP response time and packet loss
  • System load average
  • Disk utilization
  • Memory utilization
  • Swap utilization

Additionally, we can monitor the status of the following services for you along with the base options:

  • DNS
  • FTP
  • HTTP
  • HTTPS
  • IMAP4
  • MySQL
  • POP3
  • SMTP
  • SSH

NOC Response to Monitoring Alerts

Our 24/7 support team will respond immediately to any alerts that we receive about your devices with us. You can rest assured that your mission critical data is being watched and taken care of by one of the best technical support teams in the industry. You can spend more time focusing on running your business, while we focus on keeping your services online and performing as expected.

Managed Backups

With managed backups, we setup daily email reporting that notifies our support team whether or not your previous backups ran successfully or not. We will take whatever action is necessary to resolve your backup issues when they arise, and contact you if you need to purchase additional backup space to accommodate for your data growth.

Server Migration Assistance

Whether you are moving a single website or hundreds of servers, we want to make sure the process goes as smoothly as possible for you. We will evaluate your current setup and then work with you to create the most effective migration strategy that works best for your organization. Our team has extensive experience in server migrations and will make the transition as seamless as possible to your end-users.

Proactive Server Optimization

Combined with Nagios monitoring, the proactive server optimization option will have our 24/7 support team actively working on keeping your server performance under control and optimal as possible. We will keep a close eye on how your servers are performing and work with you when it is time to upgrade your infrastructure here at GigeNET. From simple RAM and HDD upgrades to upgrading from a single server into a load balanced cluster, we are here to help you grow as your applications develop a higher demand today than they did yesterday.

Security Assessment & Vulnerability Scans

Vulnerability scans will perform a number of network vulnerability tests against your server using CVE data from the National Vulnerability Database. Additionally, our security assessment scan will run the following assessment tools on your server:

  • Lynis
  • Rootkit Hunter
  • Chkrootkit
  • File Anomaly Finder
  • CSF/LFD Security Check

The results of each test are compiled in separate PDF documents that can be emailed to you.